Return Policy

You have the right to return your order, or parts of your order, within 14 days of receipt without giving any reason, provided the products are still factory sealed. Further exclusions apply.

The return period expires 14 days after the day that you received the products.

You are the only person liable for any depreciation of the product based on handling or use beyond what is necessary to assess its condition.

In addition, any free items received with the order must also be returned. Otherwise, the value of the free items, according to their retail value, will be deducted from the refund.

Return Process

To return an item or multiple items, you must first inform our customer service team. You can do this via the contact form or by sending an email to info@thehagueseedcenter.com.

Return Address

THE HAGUESEEDCENTER HOLLAND
BROUWERSGRACHT 3
2512 EP THE HAGUE
HOLLAND

Please note that any return costs will not be refunded if the product is returned without prior notification.

Return Policy Exclusions

The following products are not covered by the right to return:

• Products that have had their original seal opened.

• Products returned outside of the return period.

• Perishable items.

Refund Process

After you have exercised your right to return, all payments, including shipping costs, will be refunded within 14 days.

However, if you have returned the product without prior notification, we are not eligible to refund any shipping fees incurred.

In addition, we may request a tracking code as proof of return before the payment is refunded.

The refund will be performed by bank transfer (IBAN to IBAN).